Client Services

Returns & Exchanges

Handmade pieces vary. That is the point — but it should never be a surprise.

Natural variation is not a defect

Slub, tonal variation and small irregularities in hand-painted artwork are signatures of authenticity, not faults. We photograph pieces in natural light with minimal editing so what you receive is what you saw.

If a piece arrives damaged in transit or is not the piece you ordered, contact the House immediately and we will make it right.

Return window

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This is a commercial or legal term that only the House can set. It is held blank rather than estimated.

Content register

Condition and process

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This is a commercial or legal term that only the House can set. It is held blank rather than estimated.

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Refunds

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This is a commercial or legal term that only the House can set. It is held blank rather than estimated.

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Made-to-order and custom pieces

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This is a commercial or legal term that only the House can set. It is held blank rather than estimated.

Content register

Return windows, refund routes and custom-order terms are commercial and legal terms only the House can set.

Ask the House directly